The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Your order will ship from my studio in Northern California via USPS First-Class mail. For the current shipping time-frame, please click on the "Shipping & Policies" tab at the top-right of this box.
All orders receive USPS tracking numbers which will be provided the day your package is sent. Please allow up to 24-48 hours for the tracking information to become "live".
If your package headed to a US address hasn't been received by 10 days of the shipment receipt, please contact me via Etsy convo so I can assist you with tracking it down.
Domestic/US orders ship via USPS First Class mail with tracking for FREE.
I offer expedited shipping within the US with Priority Mail. Upon checkout, there is an option to choose 2-3 Day Priority Mail (+ processing time) for an additional charge of $5.00.
All orders will be packaged with lots of love, arriving in a small jewelry box accompanied by a drawstring pouch.
I can also ship your gift directly to its recipient with a hand-written note.
Customer service is something I take very seriously ... I want you to be 100% happy with your purchase from Remy and Me. If your jewelry isn’t exactly what you expected, please contact me for a full refund or an easy exchange.
I am very responsive on Etsy conversation or via the email address I provide with each order so please don't hesitate contacting me for any reason.
I am not accepting custom orders at this time however if you do want a small change (e.g. a different style earwire, gemstone, metal), please contact me and I will let you know if it's possible.